Parts Associate

POSITION TITLE: Parts & Accessories Sales Associate REPORTS TO: General Manager
The Parts Sales Associate contributes to the efficient and profitable operation of the Parts and Accessories Department by delivering superior customer service and assisting with pickups, deliveries and inventory control duties that include ordering, receiving, stocking and sales tracking.

JOB DUTIES/RESPONSIBILITIES:
Customer Satisfaction – Greet customers promptly and courteously; Meet customer demands for parts and accessories; Exhibit proper telephone technique with customers; Handle complaints in accordance with department policy
Sales – Process sales from retail customers, suggest additional related parts for completing the repair/sales; Process sales from internal customers;
Interdepartmental Relations – Cooperate with technicians to expedite repairs; Cooperate with the Sales Department to provide add-on options as requested; Process all paperwork regarding repairs on a timely basis
Expense Control – Assist in efficient inventory control to limit special orders (i.e., dally bin checks, processing, returns, posting, etc.); Maintain effective repair order controls; Track parts and supplies provided to technicians per repair order; Distribute special orders promptly and ensure a consistent follow-up policy to relieve inventory
Housekeeping/Safety – Keep counters, bins, and storage areas clean and uncluttered; Maintain a proper filing system; Maintain parts displays; Promptly remove boxes and packing; Stock Items in proper bins upon shipment arrival
Personal – Maintain professional attire according to dealership policy; Be prompt and dependable; Maintain a pleasant demeanor at all times
Parts Availability – Record back orders; Coordinate pickups and deliveries; Update-parts books with supplements; Be aware of factory policies regarding parts and service bulletins; Follow up Special Orders; Ensure best means of shipment

REQUIREMENTS:
A high school diploma or equivalent
Professional appearance
Must be a salesperson at heart
Ability to communicate at a high level, both verbally and in writing
Organizational and computer skills are required for the position
Be team-oriented, self-motivated, and process driven
Have a valid driver’s license
Ability to pass a pre-employment background/drug screen
A strong willingness to learn

BENIFITS
Company sponsored health insurance
401K Plan
Paid time off
Family owned and operated business with over 40 years experience
Marine Industry Certified Dealership
Employee discounts on dealership product

Employment Application